Category Archives: Uncategorized

Hacked for 2010!

Well, looks like someone didn’t like my blog – and my web traffic from Russia and China have both spiked in the past month… Coincidence? Perhaps, but someone brought me down…

Until I have time to sort out templates, and plugins etc. I’ll be looking a little vanilla.

Unfortunately I’m not much of a ‘remember to back it up’ kind of guy and the last DB backup I have is from January 2009 (must have been a new years resolution to backup my blog in case anything bad ever happened – like getting hacked in 2010)

C’est la vie!

I’ll be back shortly.

Michael

Community Manager

I’ve spent a good amount of time this week looking into the roles of Web Strategist and Community Manager and the one thing that I can say I’ve learned without any doubt is that the responsibilities that fall within these roles seem to be as varied as the companies that staff them.

For instance:

Some companies seem to staff the community manager as an entry level position, with little more to do than write for a blog or moderate a forum.

Other companies (seemingly the ones that get ‘it’) offer this as a senior management role with salaries rising well beyond the 100k mark (although the average seems to be in the 80k neighbourhood) and including a broad range of roles and responsibilities.

Currently we don’t staff for a community manager at 1ShoppingCart; we have a few people carrying out what I would consider to be community manager tasks like monitoring external forums and I personally watch our brand across multiple channels (like Twitter and Facebook); but these aren’t our primary roles.

I read somewhere today (and I can’t find my reference note at the moment unfortunately, I think it was from a Gartner report, but will update my post when I do find it) that 60%+ of all Fortune 1000 companies will be fostering online communities by 2010.  So do we need a standardization of the Community Manager role?

This is a topic I will be delving into a little deeper in the coming weeks, and I hope you’ll join me by adding your own feedback in the comments section (I know there are people reading my blog that know more about this than I do!)

For now, I thought a good way to get the ball rolling would be to break down what the role/roles looked like, from a responsibilities POV.  Click the image below to open a mindmap I’ve created and be sure to share your thoughts & corrections! Thanks!

> click for full-sized image <

FYI the mindmap is an aggregation of dozens of sources (esp. blog posts & job postings), as well as the culmination of my thoughts over the past year.

For more information on the subject (and I will be compiling more resources as I identify them) the two single best sources of information on Community Management that I can recommend are Connie Bensen and Jeremiah Owyang (both of whom I’ve also been following on Twitter for ages)

Some new stuff

MichaelValiant.com is undergoing some changes… all for the better.

First, this site was never intended to be a strict ‘Internet Marketing’, ecommerce, or social media type blog.  MichaelValiant is me, literally (obviously) and I get bored writing about the same thing all the time (sorry, blame the gemini in me).

So, in order to try and regain my center (refind my Zen as it were) MichaelValiant.com is about to shift more towards my original plan.  Feel free to let me know whether you love, or hate the changes that will be occuring over the next couple of weeks.

The good news is that I will be posting more often.  Actually, I will be posting just as often, but now, the posts I do on other blogs will be syndicated back to this one, which will continue to be my main ‘home’ online.

The bad news (at least for some, I anticipate), is those posts will vary in topic along with my interests. I will continue (and actually increase) my writing on ecommerce, SEO, social media, internet marketing, blogging, etc. etc. etc. but you will soon see more posts that are ‘off-topic’, especially food related (I like talking about food).

I also plan on delving more into productivity and life-hack type topics, parenting, and other things that I like to do, see and talk about (like music and movies!)

In the end it’s all good news and broadening the scope of this site will allow me to spend more time talking about the things I love (like Reputation Management… yeah, I know, I’m a geek) and less time worrying about whether or not a topic is applicable/right for this blog.  From now on, it’s ALL right.

What I WILL try to do is this:  While I will continue to show full posts for everything I write specifically for this blog (as I’ve always done), I will use the ‘More’ tag and only show snippets for everthing that is syndicated in from my other blogs (and therefore, a little more off-topic).

I installed the FeedWordPress 0.993 plugin to help me with this, and I love it so far!

You may notice that I’ve already setup my Food site to syndicate content to this blog.  I have to work out a few display quirks (spacing and blank lines seem to be missing in the syndicated content), I really like the plugin so far.

Thanks for your patience in advanced while I try to get organized over the next week or two.

Michael